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Early Help

Being a parent can be a tough job and sometimes we all need a bit of help. 

We can help, so let’s start working together to make things better for your family. 

Whether you’re looking to tackle an ongoing problem or prevent one from happening,  Early Help can support your family to stay on track. 

You don’t need to face challenges on your own. Often an informal chat with a teacher, health professional or support worker can be a useful way to explore what support is available. But if that’s not right for you then we’re here to help. 

You can talk through your issue with us to find solutions. We have a range of resources, contacts and support plans for your family to use. 

You can tell us what you think would help make things better.

Ask for Help

Across the four areas of the city, we have five community hubs with staff who can offer you help and advice.

To find your closest hub and what is going on in your area, please use the postcode checker on the Newcastle Support directory. 

For more general enquiries, contact Children and Families Newcastle by:

Our friendly advisors are available Monday to Friday, 9am to 5pm, to take your call. We can ring you back, if that helps.

What are community hubs? 

Community hubs are vibrant social spaces that offer a range of practical, educational and wellbeing activities for babies, children, young people and families.  Activities offered in each local area are shaped by their local communities. 

The community hubs offer a range of services including:  

  • Support for your family  
  • Community midwifery  
  • Mental health support  
  • Children’s therapies  
  • Childcare 
  • Services for youth groups aged up to 18
  • Training opportunities and employability services 
  • Health visiting 
Newcastle East

Our east community hub, at Byker Sands Centre, is for residents of:

  • Byker
  • Heaton
  • Monument
  • Ouseburn
  • South Jesmond
  • Walker
  • Walkergate

To contact the east hub: